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Frequently asked questions

We have been shipping our pieces worldwide for over 20 years. We can ship anywhere. You can select the shipping method you prefer when you are going through our check out.

Yes we can make custom pieces or make changes to our existing designs. Custom work generally takes 5-6 weeks. Please submit your ideas for a quote here. Our team will be happy to assist and provide a quote

Unfortunately we do not work on existing jewelry pieces. We create custom jewelry and do repair/warranty work on our own pieces only.

Our flagship store was located in the iconic San Francisco Jewelry Center building on 101 Utah St. for many years. In 2016, the dozens of jewelry stores within jewelry center closed as the entire building was sold and repurposed.

We are now fully an online-only business. We aim to provide detailed photographs, videos and 3D renderings to show all details of our pieces. While our customers are mostly pleasantly surprised that the items look better in person, we do offer a generous return policy in case your item is not exactly what you expected.


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